Posted: Tuesday, January 2, 2018 4:57 PM
Why E. and J. Gallo Winery?
Recently recognized by Glassdoor as one of the "Top 50 Best Places to Work", we couldn't be prouder of our employees. As a family:owned wine and spirits company with over 90 brands, the heart of our success story is our people. Our passions run deep and what unites us is an incredible culture of teamwork, innovation, and collaboration. Are you a passionate team player who is looking to grow your career? If so, apply today CheersYour Talent and Gallo - A Perfect Pairing
As a C and PI Analyst, you'll provide support for multiple systems, including internal C and PI systems, such as Astute and SIMS, Institutional systems used across Gallo that are administered by C and PI, such as Content Server and LIMs, and Institutional systems used by C and PI that require departmental administration, such as SharePoint and Workfront. Additionally, you'll be responsible for configuring the systems and providing training as necessary to deliver excellent user experience.
What You'll Do
:Provide system administration, application configuration, and training and support of user communities across multiple systems.
:Define, implement, and maintain application administration processes and tools for multiple C and PI Systems.
:Manage administrative changes across multiple applications, ensuring compliance with change control processes and procedures.
:Optimize help desk scripts, and provides guidance to our IT partners regarding support protocols for multiple systems.
:Responsible for development of training materials that facilitate user self:help capabilities.
:Serve as the internal system expert for multiple system configurations and administration functions, and responsible to keep administration guides current.
:Maintain application enhancement logs to provide input to our external vendors and IT partners regarding features and functions to maximize the end user experience.
:Analyze solution options, and designs and develops code to build workflows, user interface modules, and other application enhancements.
:Define and tracks metadata necessary for application tables and reports, ensuring compliance with change control processes and procedures. Maintains change log for changes needed to support new facilities and products.
:Responsible for communication to leadership and users regarding application or system changes affecting multiple systems.
:Provide management status updates related regarding key system problems and possible solution options.
:Manage user experience and tracks user satisfaction across multiple systems. Works with our education partners to develop training courses, and facilitates new user training.
:Analyze new business requirements, and develops solution option recommendations leveraging cross functional systems.
:Analyze and fulfills data requirements for C and PI's Analytics and Research Operations teams.
:Develop service level agreements with our IT partners for interfaces between C and PI systems and other Gallo technology.
:Participates in 24x7 on:call rotation to support C and PI systems.
What You Need
:High School diploma or GED from an accredited institution.
:Bachelor's degree in Computer Science; or 4 years of computer systems experience (i.e., business systems, content management, customer relationship management) reflecting increasing levels of responsibility.
:2 years' experience supporting and administering business systems
:Skilled in the use of SQL at an advanced level.
What Will Set You Apart
:Experience providing system administration for multiple systems.
:Skilled in using Visio for business process mapping.
:Experience supporting Open Text content management, Astute customer relationship management, and Workfront project management systems.
:Knowledge of Laboratory and Sensory Management and Analytic systems.
:Experience reading, analyzing, and interpreting business practices across diverse departments and create efficient systems processes to solve operating p
• Location: Modesto
• Post ID: 25100222 modesto